Upcoming Events

ITSMF Canada: Professional Development Days

Date: Thursday October 21st, 2010

Location: Toronto

Presentor: Mark Sherry

Presentation: The Leaky Bucket

Every day customers are leaking from your business.  This is caused by new competition, poor customer service, a change in trends, or a loss of customers.  Businesses have a simple choice bring more new customers into the business to compensate for the ones leaving or try to plug the holes and slow down the rate of loss.  In reality a good business needs to do both but it is far more cost effective to retain customers than to be constantly finding new ones.  Mark Sherry, MBA, multiple business owner and ITSM expert will discuss what businesses need to do to help stop the leaks.  The session will blend customer service ideals as well as ITIL and ISO 20000 concepts.

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Stroma Culture

Corporate Overview

Stroma is an IT services company that was founded in 2000. We support clients with small to large technology infrastructures from our head office located in North Bay, Ontario, Canada. Additional offices are located in the Greater Toronto Region and Ottawa. Stroma is focused on these key business areas:

Our Mission

Our company’s mission is to help our clients improve the cost, quality, and level of services they provide to their organization.

Our Values

One of the highest principles at Stroma is our desire to provide our customers with reliable services and high standards of delivery based on our experience and performance. We are an achievement-oriented professional services company, and we subscribe to the disciplines and goals of business management and technology principles.

Our People

Stroma delivers 95% of all project work with full time employees. We believe this commitment to our people translates to commitment to our customers. We pride ourselves in the professionalism and experience of our people, and are proud to say that each employee undergoes rigorous training and education.

Our Strengths

Stroma has the knowledge and experience to help our clients develop and implement best practice leadership within their company’s environment. Combine this with the world’s recognized thought-leaders and you have a body of intellectual property and proven approach that ensures our clients success.
 

Proud Partners

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