Upcoming Events

ITSMF Canada: Professional Development Days

Date: Thursday October 21st, 2010

Location: Toronto

Presentor: Mark Sherry

Presentation: The Leaky Bucket

Every day customers are leaking from your business.  This is caused by new competition, poor customer service, a change in trends, or a loss of customers.  Businesses have a simple choice bring more new customers into the business to compensate for the ones leaving or try to plug the holes and slow down the rate of loss.  In reality a good business needs to do both but it is far more cost effective to retain customers than to be constantly finding new ones.  Mark Sherry, MBA, multiple business owner and ITSM expert will discuss what businesses need to do to help stop the leaks.  The session will blend customer service ideals as well as ITIL and ISO 20000 concepts.

Click here to register

ISO/IEC 20000 Foundation Certificate Program

Course Overview
ISO/IEC 20000® standard is the only international standard for IT Service Management; it is a
formal set of specifications and requirements Service Providers should be aiming for. ISO/IEC
20000® is aimed at providing the required evidence that IT service provider has an effective
and reliable Service Quality Management system which has been or can be audited against the
international standard in IT Service Management. The standard was initially based on the British
Standard 15000 and best practice of the IT Infrastructure Library (ITIL®).

ISO/IEC 20000® international standard for IT Service Management promotes the adoption of an
integrated process approach to effectively deliver managed services to meet business and
customer requirements. The ISO/IEC 20000® standard and associated documentation enables
service providers to understand how to enhance the quality of services delivered to their
customers, both internal and external. ISO/IEC 20000® standard applies to both large and small
service providers, irrelevant of the core competency the End-User-Organization.

Stroma ISO/IEC 20000 Foundation Certificate Program
 

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