The Office of Government Commerce (OCG), owners of ITIL, describe ITIL in the following manner:

"The IT Infrastructure Library is the most widely accepted approach to IT Service Management in the world. ITIL provides a comprehensive, consistent and coherent set of best practices for IT Service Management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems."

ITIL is recognized as the world de facto standard for service management. The IT Infrastructure Library documents industry best practice guidance: it began as a guide for the UK government but the framework has proved to be useful to organizations in all sectors through its adoption by many service management companies as the basis for consultancy, education and software tools support. The British Standards Institute published "A Code of Practice for IT Service Management (PD0005)" which was based upon the principles of ITIL.

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EMI-CD is based in Uden in the Dutch province of Brabant. This factory manufactures CDs that are subsequently exported to 65 countries. In peak periods, up to 800,000 CDs are pressed per day in a continuous and automatic process. The IT facilities that enable this production consist of a complex of platforms, servers, networks, and applications that have developed over the years. This infrastructure generates numerous queries and reports. However, thanks to the deployment of the MARVAL Service Management Suite, the IT specialists at EMI-CD can quickly perceive the nature and gravity of each incident and can solve around 80% of these incidents within one day.

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Number One in Golf Clubs Chooses Number One in ITSM

When TaylorMade - adidas Golf (TMaG), a wholly owned subsidiary of Adidas-Salomon, embarked on its Continuous Service Improvement Program, it had a clear vision for its approach - the adoption of the ITIL framework.

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Imperial College of Science, Technology and Medicine is an independent constituent part of the University of London. There are seven main college sites across London, Kent and Surrey, with South Kensington being the biggest.

It was established in 1907 in London's scientific and cultural heartland in South Kensington, as a merger of the Royal College of Science, the City and Guilds College and the Royal School of Mines. St Mary’s Hospital Medical School and the National Heart and Lung Institute merged with the College in 1988 and 1995 respectively.

Information and Communication Technologies (ICT) Division, formed in 2002, provides IT services for the College including: a physical infrastructure (networks, servers, computer clusters, etc.); support of individual desktops, teaching and research clusters; College wide services such as email and central file storage and key College management information systems.

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